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Thursday, February 4, 2016

SBL-SRH-00241: Error while performing Remote Administration Operation on the default Search Engine. Error in RemoteAdmin Adapter.

This post is about the above error. This error comes when Oracle SES is integrated with Siebel. While trying to create the 'Connect' to the SES source, the error pops at Siebel UI.

In SES log, no information is available. Neither any valuable information is available at OM log. On checking Oracle site or checking on internet, not much information is available.
Increasing the log level of OM will give a detailed log. On seeing the log, we can see few generic errors --

EAITransport    EAITransportDebug    4    0000008856b1099c:0    2016-02-03 06:36:14    *** HTTP response Body from Data Send request:
ObjMgrLog    Error    1    0000008856b1099c:0    2016-02-03 06:36:14    (httptransport.cpp (1720)) SBL-EAI-04117: HTTP Request error during 'Submitting Data SendHTTP request': 'Status code - 500'
ObjMgrLog    Error    1    0000008856b1099c:0    2016-02-03 06:36:14    (httptransport.cpp (1047)) SBL-EAI-04117: HTTP Request error during 'Submitting Data Send HTTP request': 'Status code - 500'
ObjMgrBusServiceLog    InvokeMethod    4    0000008856b1099c:0    2016-02-03 06:36:14    Business Service 'EAI HTTP Transport' invoke method 'SendReceive' Execute Time: 1.107 seconds.
ObjMgrBusServiceLog    InvokeMethod    4    0000008856b1099c:0    2016-02-03 06:36:14    End: Business Service 'EAI HTTP Transport' invoke method: 'SendReceive' at 75e47318
ObjMgrBusServiceLog    InvokeMethod    4    0000008856b1099c:0    2016-02-03 06:36:14    Begin: Business Service 'EAI MIME Doc Converter' invoke method: 'DocToHier' at 75e84a98


From the logs, it is clear that EAI url is giving 500 error. So, check if the EAI url is working fine.


Solution -- Need to check if EAI url is handling requests properly. EAI url request should not error out with 'Status code - 500'.